Your privacy is our priority. This policy explains in detail how mcluck collects, uses, stores, and protects your personal information — transparently, clearly, and without confusing language.
Six key privacy protection commitments we uphold
All data transmitted between your device and mcluck servers is protected with 256-bit SSL encryption. Your login credentials, payment details, and personal data cannot be intercepted or read by any third party.
Your personal data is stored in Tier III data centres equipped with strict physical and digital access controls. Only authorised personnel are permitted to access user data, and all access is logged for audit purposes.
Mcluck does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data belongs to you, and we use it solely for the purposes stated in this policy.
You have the right to access, correct, or request deletion of your personal data at any time. Privacy settings are available in your mcluck account, allowing you to easily manage your communication preferences and data usage.
Mcluck operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We continually update our practices in line with legislative changes.
You may opt out of any marketing communications from mcluck at any time via your account settings or by contacting our support team. Unsubscribe requests are processed within 48 business hours.
This Privacy Policy applies to all users who access or use the mcluck platform, including our official website at mcluck.pro and the mcluck mobile app. This Policy governs how we collect, use, disclose, and protect your personal information across all your interactions with our platform.
This Policy should be read together with the mcluck Terms and Conditions, which form part of the overall agreement between you and our platform. In the event of any conflict between these documents, this Privacy Policy shall apply to matters relating to personal data protection.
Mcluck acts as the data controller for the personal information you provide to us. This means we determine the purpose and manner in which your personal information is processed, and we are fully responsible for ensuring that processing is carried out lawfully and securely.
Mcluck collects various types of information depending on how you interact with our platform. Below are the categories of information we collect:
| Data Category | Type of InformationPurpose of Collection | |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number, identity card image | Identity verification (KYC), fraud prevention |
| Contact Information | Email address, phone number, residential address | Account communications, 2FA verification, customer support |
| Financial Information | Bank account number, account holder name, transaction records | Deposit and withdrawal processing, financial audits |
| Technical Data | IP address, device type, operating system, web browser | Account security, fraud detection, technical diagnostics |
| Usage Data | Game history, betting records, session duration, clicks and navigation | Service improvement, platform analytics, personalised recommendations |
| Communication Data | Support conversation records, user feedback, complaints | Dispute resolution, service quality improvement |
We only collect information that is strictly necessary for the stated purposes. You are not required to provide optional information, though this may affect certain platform features available to you.
Mcluck uses your personal information on a valid legal basis for the following purposes:
Mcluck does not sell or disclose your personal data to third parties for their own commercial purposes. However, we may share your information with the following categories of recipients in limited and controlled circumstances:
All third parties who receive your data are bound by strict data protection agreements and are only permitted to use that information for specified purposes. mcluck conducts thorough due diligence on all partners before any data sharing takes place.
Mcluck invests seriously in security infrastructure to ensure your personal data is always protected. The technical and organisational security measures we employ include:
While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. In the event of any data security breach affecting your information, we are committed to notifying you within the timeframe required by applicable law.
Mcluck retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by law. Our general data retention guidelines are as follows:
Upon expiry of the relevant retention period, your personal data will be securely deleted or anonymised in accordance with established data deletion procedures.
Mcluck uses cookies and similar tracking technologies to enhance your experience on our platform. There are several types of cookies we use:
You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of the mcluck platform. For more information on how to manage cookies, please refer to your web browser's guide.
As a mcluck user, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 and related legislation. These rights include:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of inaccurate or incomplete data in our records.
You may request deletion of your personal data, subject to applicable legal obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a structured, machine-readable format for transfer to another platform.
In certain circumstances, you may request that we limit how we process your data while a dispute is being resolved.
The mcluck platform is strictly for users aged 18 and above. mcluck does not intentionally collect or process personal data from individuals under the age of 18.
If we discover that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that information and close the relevant account. If you believe a child has registered on our platform, please contact our support team immediately.
Mcluck reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material amendments will be communicated to you via:
Your continued use of the mcluck platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you disagree with the changes made, you have the right to close your account and request deletion of your personal data before the amendment takes effect.
If you have any questions, concerns, or complaints regarding how mcluck handles your personal data, we encourage you to contact us directly. Our Data Protection Officer (DPO) team is ready to assist you.
You may contact the mcluck support team through the following channels available on the platform:
We are committed to responding to all privacy-related enquiries within 5 business days. For more complex complaints involving your data rights, the response period is 30 calendar days as required by applicable data protection laws.
With industry-grade encryption, a transparent privacy policy, and our full commitment to data protection, you can enjoy your gaming experience on mcluck with complete peace of mind.
256-bit SSL Protected · PDPA 2010 Compliant · 18+ Only